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Customer Service: 1 (623) 930-5490


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Returns

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Return Mailing Labels

Pre-paid shipping labels are available for items shipped by hvacmaintenanceproducts.com within the United States. You can call 623-203-5090 to get this return mailing label. Visit International Returns if you need to return an item from outside the United States.

You can pack and send your return in just a few simple steps:

  1. Call 623-203-5090 to obtain a return mailing label and return mailing authorization.
  2. Pack the items and return mailing authorization securely in a box or the package used to deliver the item.
  3. Secure the return mailing label to the outside of the box (clear tape is usually best).
  4. Drop the package off at your designated carrier's location.

Each return mailing label is uniquely assigned to a specific return. In order to ensure that you receive the correct refund, please do not include items from other orders or other shipments in the same box. Every shipment must be returned using a separate mailing label.

Return shipping costs may be deducted from your refund depending on the reason for return.

Replacements & Exchanges

Replacements

If you received a defective item and need to replace it with the same item, visit our Online Returns Center to request a replacement.

Exchanges

When making an exchange, your return refund will automatically be calculated and applied to your exchange order. We'll mail your exchange item with the same shipping speed that was used on your original item. You'll just need to use the return label provided to send your original item back within 30 days.

We currently only offer exchanges for items of the same price. If the item you wish to return doesn't have an exchange return option, you will need to return the original item and place a new order.

Damaged Items

If you receive an item that was damaged, call 623-203-5090. At that time, you can tell us if you want a refund or replacement.

If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.

Defective Items

If your item isn't working properly, please check the product manual (which arrived with the item) and the hvacmaintenanceproducts.com detail page for the product. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly.

Wrong Items

If you receive a wrong item, please contact us at 623-203-5090.

Items That Can't Be Returned

hvacmaintenanceproducts.com does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Any product missing the serial number or UPC
  • Gift cards

International Returns

Please 623-203-5090 to get a return mailing label for your order. Send the original item back to us via an economical method and, if the return was the result of our error, we'll reimburse you for the shipping costs once we receive it back.